FAQs

Frequently Asked Questions (FAQs)

 

Q?

What is a Kiln Fired Decal?

A.

Kiln fired decals are transfers printed with a ceramic ink that are applied to coffee mugs and glassware which are then fired at high temperatures in a kiln. The advantage of kiln fired decals is that the print becomes part of the surface and is permanent. They are also good for decorating mug handles and the inside lip as well as producing larger print areas on irregular shaped mugs or glasses. It is possible to obtain approximate PMS colour matches.

Q?

How does Direct Digital Printing work?

A.

Direct to product digital printing involves the transfer of ink directly from the print head of a special inkjet machine to the product and can be used to produce full colour printing on flat or slightly curved surfaces. It is difficult to reproduce PMS colour matches and some colours including metallic gold and silver are not possible to achieve. One big advantage of direct digital is that these machines can print a layer of white ink under the copy making them ideal for branding dark coloured products.

Q?

What is Digital Media?

A.

This production method is used for printing media such as paper, vinyl and magnetic material used in the manufacture of labels, badges and fridge magnets etc. Both digital inkjet and digital printing presses are used in the production of digital media. It is difficult to reproduce PMS colour matches with digital printing.

Q?

What is Sublimation printing?

A.

Sublimation is achieved by heat transferring a digitally printed full colour image from a paper transfer to the product. This process can reproduce stunning, vivid, full colour graphics but there is limited control over the colour outcomes which makes reproducing PMS colours very difficult and in some cases impossible. Only certain surfaces and materials can be branded with sublimation printing.

Q?

How do Heat Transfers work?

A.

There are several methods of producing heat transfers. They can be printed and cut to shape on a digital inkjet printer. The disadvantage of this method is that the transfer can look like a label when heat pressed onto the product. Other methods are screen print, offset or full colour digital printing onto a release media. These methods give a finished print very similar to direct printing but the image is often much sharper and can reproduce finer detail. Heat transfers are commonly used to brand textile surfaces and bags. They are heat pressed onto the product and produce a permanent bond. Only approximate PMS colour matches are possible with digital printing.

Q?

How do Full Colour Labels Work?

A.

Full colour labels are used for products with substrates that are difficult to print successfully with any other method. Full colour labels are either printed with a digital inkjet printer if they are vinyl or a digital printing press for paper labels. Only approximate PMS colour matches are possible with digital printing.

Q?

What is Resin Coating?

A.

Resin coating an image produces a stunning 3 dimensional effect and elevates the perceived value of any product. Vinyl labels are resin coated which produces a very durable weather proof label that is almost indestructible. Resin labels can be printed in full colour and used very effectively to brand a large variety of products. As they are digitally printed, only approximate PMS colour matches are possible.

Q?

What is Laser Engraving?

A.

Laser engraving gives a permanent finish and creates a higher perceived value than direct printing. It is ideal for metal and glass items and because it is a digital process can be used for personalising products with individual names. Different materials produce different effects when engraved and if you are uncertain about the engraved finish please ask for a pre production sample.

Q?

How does Screenprinting work on a promotional product?

A.

Screen printing involves forcing ink through a mesh screen with a squeegee onto the product or substrate and is excellent for large print areas on flat or cylindrical objects. Close PMS matches can be achieved on white surfaces but as the colour of the product gets darker the ability to match PMS colours diminishes. Screen printing is best suited for spot colour reproduction and is not recommended for logos with half tones in them.

Q?

What is Pad Printing?

A.

Pad printing uses a silicone pad to transfer an image to a product from a laser etched printing plate. Pad printing is one of the most practical and popular ways of branding promotional products due to its ability to reproduce images on uneven or curved surfaces and print multiple colours in a single pass. Close PMS matches can be achieved on white surfaces but as the colour of the product gets darker the ability to match PMS colours diminishes.

Q?

Can we supply on urgent orders/short turnarounds?

A.

We are happy to assist if we can accommodate your time frame. 

This will be dependent on your requirements and stock available. 

Please call us as soon as you are aware of a potential order so we can have this information to you in a timely manner

Q?

Are kids sizes available?

A.

Many of our stockists have a range of kids sizes in the apparel listed for adults.

If you cannot find this on our site please call us to confirm availability.  We also have a kids category to help assist in finding these options.

Q?

Are larger sizes available?

A.

Some of our stockists provide sizes higher than a 3XL or a size 20 (female). 

If you are wanting apparel for a team that requires 3XL+/Size 20+ please contact us and we can advise which options are available across a wider range of sizes to accommodate the entire group.

Q?

Can all apparel be screen printed?

A.

Some fabrics accept the screen print better than others. 

We will advise you at time of quoting if we recommend an alternative due to this.

Q?

Do you pay each time for a set up?

A.

If you are repeating an order exactly, i.e. no changes required then no charge will be applied for embroidery and screen printing. 

For promotional products, the majority of the time the plates are not kept and will require set ups each time they are ordered.

Q?

What is a set up?

A.

A set up is when the printer whether it be screen printer, embroiderer or others prepares your logo onto a plate, screens or similar to use for your products.